Waranty and repairs
Warranties and repairs
Thanks for shopping at Fountain Circle Medical Suppliers.
If you are not entirely satisfied with your purchase, we’re here to help.
Need help?
Please contact us by Email or phone at 012 362 6009 or sales@fcmedical.co.za before you return any item. In almost all cases we can guide our clients to solve issues without the inconvenience of returns. Problems experienced are very seldom caused by the equipment itself, as we only sell top quality products from reputable suppliers which are properly quality assured and certified before shipment.
Returns and refunds
You have 14 calendar days to return an item from the date you received it to qualify for a refund subject to undermentioned conditions. Please note we cannot Return and Refund patients CPAP or Oxygen devices claimed through the medical as the devices was prescribed and makes us liable if anything should happen due to non-use of said devices.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and reach us without damage caused by anyone but ourselves.
Your item needs to be returned with proof of purchase from us included.
Once we receive your unused item with original packaging, we will inspect it for external damage. We will notify you of the status of your returned item and eligibility for refund as soon as possible within 2 workdays after received.
If your return is approved, we will initiate a refund to your bank account or your credit card or original method of payment as we may choose. You must provide bank info for refund in writing.
We will send proof of payment or refund to the mobile number or email provided by you. You must check and report any discrepancy within one workday. We are not liable if wrong bank info was given for refunds.
If you think you haven’t received the agreed refund, please check your bank account again and contact your bank or credit card company. It may take some time before your refund is officially posted by your bank due to interbank and other delays beyond our control.
Exchanges
If you want to exchange an item for another item, send us an email at sales@fcmedical.co.za If accepted then send your item to: FCMS 155 Anderson street – Brooklyn – Pretoria. Please note that once sealed packages are opened, pipes and masks cannot be exchanged due to cross-infection risks.
Warranty and repairs
All machines are tested before we ship or hand over to customers. We will quote and charge for repairs only if not covered by warranty. Please confirm Warranty period for the specific device as the warranty stated in the manuals are for International purposes and does not necessarily apply for South Africa. We only exchange items within 2 weeks after delivery to you, if they have factory defects.
Defects and/or damage resulting from the following are excluded from any
warranty coverage and replacements;
- Improper operation.
- Physical damage.
- Power surges.
- Smoke (including cigarette, cigar or e-cigarette smoke).
- Unauthorized repair or modification.
- Broken tamper seals.
- Mismatched serial numbers.
- Exposure to liquids, dirt, insects and other foreign objects into the devices.
- Failure to follow recommended preventative maintenance.
If you do not accept the quote for inspection and repair, a fee of R340, will be payable before return or handover. The same fee applies for inspection in case of ‘no fault found’. If we have not received the amount within 3 months from quote or invoice, the machine will not be returned and are forfeited to us for disposal and/or to recover costs and we will not be liable for any losses whatsoever.
Shipping returns
To return your product, you must deliver or send the item courier paid to: Fountain Circle Medical Suppliers, 155 Anderson Street, Brooklyn, Pretoria. You may also send it using the Courier Guy, directly to our head office.
You will be responsible to pay for your own shipping costs for delivery at our registered address or returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will ship within 3 workdays. Depending on where you live, the time it may take for the shipped item to reach your address should be less than one week. but may vary beyond our control.
You are responsible for your own insurance while the product is in transit to or from our premises.
If you have any other questions, please contact us. We promise to do our best to help you solve issues experienced if it is reasonably possible to do so.
Credit
Credit on Returned items, or items Not Collected, or in case of medical aid payments are only valid for 6 months from date of payment, after which the Credit will either be reversed with the medical aid or become void if not used.